FAQ's
📦 Orders & Shipping
Q: How long does shipping take?
A: Most orders are processed within 1–2 business days. Shipping times vary based on your location but typically range from 3–7 business days.
Q: Do you offer international shipping?
A: Currently, we only ship within [Your Country Name]. We’re working on expanding to more locations soon!
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress in real time.
🧱 LEGO Collection
Q: Are your LEGO sets brand new and sealed?
A: Yes, all our LEGO sets are 100% authentic, brand new, and sealed in their original packaging unless stated otherwise.
Q: Do you carry retired or hard-to-find LEGO sets?
A: We do! Check our LEGO collection regularly as we frequently update our inventory with rare and retired sets.
🚗 RC Cars
Q: Do your RC cars come fully assembled?
A: Some models come ready-to-run (RTR), while others are kits that require assembly. Each product page will indicate the type clearly.
Q: Are replacement parts or batteries available?
A: Yes, we stock a selection of parts and batteries. If you can’t find what you need, contact us and we’ll be happy to assist.
🏈 Sports Cards & Memorabilia
Q: Are your sports cards graded?
A: We carry both graded and ungraded cards. The product description will specify the grading status and grading company.
Q: Do you guarantee the authenticity of memorabilia?
A: Absolutely. All signed items come with a certificate of authenticity (COA) from trusted third-party verifiers.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: What is your return policy?
A: You can return unopened and unused items within 14 days of delivery. Please visit our [Return Policy Page] for full details.
📩 Still Have Questions?
Feel free to contact our support team at support@redemptionhobbies.com or use our contact form. We’re happy to help!